We have a deep fondness for our products, and we genuinely desire that you share in this sentiment. However, if, for any reason, your purchase doesn’t quite meet your expectations, rest assured, we’ve got you covered. You possess the liberty to return or exchange any item within a generous 20-day window from the date of delivery, without any need for extensive explanations. It is important to ensure that the item is in its pristine, original condition, complete with all its accompanying tags.
To initiate the return process, all you need to do is make contact with our dedicated customer service team via email at info@fadenera.com or by giving us a call at +1 (307) 205-6191. Once we have safely received your return, we will carefully examine it and proceed with your refund or exchange promptly within a period of 5 business days. As a token of our commitment to keeping you well-informed, you will also receive a confirmation email that details the status of your return.
Your support is invaluable to us, and our utmost priority is your contentment throughout your shopping journey with us. Should you ever have queries or wish to share your feedback, please do not hesitate to get in touch with us at your convenience. Our assistance is readily available, and we are always eager to assist you.
20 DAYS EXCHANGE & RETURN POLICY
Our return policy is straightforward, offering a window of 20 days for returns. If you have any questions, don’t hesitate to reach out to us via email, and our dedicated customer support team will address your concerns promptly, typically within 24 hours. Please note that after the 20-day period has elapsed, we are unable to process any returns.
RETURN & EXCHANGE POLICY
Initiate the return process by emailingInfo@fadenera.com within a 24-hour timeframe. Clearly state whether you are requesting a refund or an exchange. For exchanges, the availability of the correct size will be confirmed.
All returns must be completed within a 20-day window. Ensure you provide your order number, a brief description (including images if possible), original packaging, logos, and any other pertinent details about the product’s usage to assist us in identifying potential defects.
Exchanges are subject to product availability. If the desired item is in stock, we will proceed with the exchange. If not, a refund will be issued.
We reserve the right to decline processing returns if we determine that the returned item violates our policies.
Refunds will not be issued if the tag is missing from the package upon reaching our Australian warehouse.
If you wish to return a product without a valid reason, applicable shipping charges will be deducted.
Customized jackets, created upon specific request, cannot be returned.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount within a period of 5 business days.
DEFECTIVE PRODUCT
If you suspect that you’ve received a defective item or one that doesn’t match your order, kindly reach out to us via email within a 24-hour window at Info@fadenera.com
To assist us in addressing the issue and expediting your refund, please provide your order number, images of the product, and any additional information about how you’ve used the product that may shed light on the potential defect.
In cases where a product is determined to be flawed due to manufacturing errors or subpar materials, we will take the necessary steps to replace the product as required.
SIZE ISSUES
The request to cancel an order must be submitted within a 24-hour timeframe. If the cancellation occurs within this window, we will promptly refund the entire balance to the consumer’s account. However, should the buyer opt to cancel the order beyond this 24-hour period, the following terms will be applicable:
Canceling the order after the initial 24-hour period will incur an automatic deduction of 25% from the total amount paid.
If the order is canceled prior to its arrival or during the shipment process, there will be an automatic 25% deduction from the paid amount, and shipping charges will also be subtracted from the refund.
CANCELLATION OF THE ORDERS
Please double-check your size prior to making any purchases on our website. If you find that the size is not suitable, whether it runs smaller or larger than expected, please don’t hesitate to reach out to us via email at info@fadenera.com Phone Support: +1 (307) 205-6191